1. Agreement

Welcome to Beyond Business Class (the "Website" or "Service"), operated by Beyond Business Class ("we," "us," "our," or "Beyond Business Class"). These Terms and Conditions ("Terms" or "Agreement") govern your use of the Website, our services, and interactions with our customer service agents. The term "you" refers to the customer visiting the Website, making reservations, or using our services.

The Website is provided to assist you in gathering travel information, checking availability of travel-related goods and services, making legitimate reservations, or transacting business with travel suppliers. By accessing or using the Website, contacting our agents, or purchasing our services, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms or the Privacy Policy, please do not use the Website or our services.

We do not sell, organize, or arrange travel packages under the EU Package Travel Regulations. You will not benefit from rights applying to packages, and we are not responsible for the performance of additional travel services booked through third-party suppliers.

We may revise these Terms at any time by posting an updated version on this page with an updated "Effective Date." Continued use of the Website or services after changes constitutes your acceptance of the revised Terms. Please review these Terms and our Privacy Policy regularly.

2. Use of the Website and Services

As a condition of using the Website or our services, you warrant that:

• You are at least 18 years of age.
• You have the legal authority to enter into a binding agreement.
• You will use the Website and services only to make legitimate reservations for yourself or another person for whom you are legally authorized to act.
• You will inform others about these Terms and any applicable supplier rules when booking on their behalf.
• All information you provide is true, accurate, current, and complete.
• Neither you nor the person for whom you are booking are subject to sanctions administered by the EU, United Nations Security Council, U.S. government, or other relevant authorities that would prohibit use of our services.

We reserve the right to deny access to the Website or services at our sole discretion, at any time, for any reason, including violation of these Terms.

3. General Rules and Conditions

3.1. Booking Conditions

• You may only use our services for personal use and book tickets for yourself or someone you are authorized to represent.
• Name changes on tickets are not permitted; only the original passenger may use the ticket.
• Airline tickets, hotel accommodations, and service fees may be non-refundable, subject to supplier policies.
• Changes, cancellations, or refunds are permitted up to 72 hours before scheduled departure, subject to a minimum $250 per person processing fee plus any applicable supplier fees.
• Cancellations do not result in monetary refunds. Instead, you will receive a credit, less supplier fees, toward a future long-haul international flight of equal or greater value, valid for 12 months from the original purchase date.
• No-show tickets are non-refundable and non-exchangeable. Reservations must be canceled and rescheduled before the original departure date to avoid ticket suspension.
• Check your email regularly for schedule change notifications from airlines and verify flight details 72 hours before departure.
• Failure to use a reservation may result in automatic cancellation of continuing or return flights and ticket suspension. Tickets must be used in the sequence issued.
• For international flights, check-in at least 3 hours before departure, even if connecting via a domestic flight.
• Tickets are subject to the airline's conditions of carriage, including cancellation policies. The contract of carriage is between the airline and the passenger.
• If a ticket is not honored, contact your agent immediately. We guarantee the ticket up to the amount paid and will replace it within 24 hours, offer a full refund, or provide alternative options.

3.2. Modifications to Bookings

Modifications to bookings, including itinerary changes or adding services, are subject to supplier rules and may incur a minimum $250 per person processing fee plus applicable supplier fees. Contact your agent to initiate modifications at least 72 hours before departure.

3.3. Intellectual Property

Access to the Website or services does not grant you any intellectual property rights. You may not copy, reproduce, modify, transmit, or publish any part of the Website without our express written permission.

3.4. Consumer Rights

Under consumer legislation, tickets are not subject to a 14-day "cooling-off" period or right of withdrawal.

4. Free Fare Lock

Our Free Fare Lock feature allows you to hold a fare at the quoted price for 24 hours without obligation to purchase. This reserves seats in the global distribution system, protecting against price increases during this period. If you claim the fare after 24 hours, it may be subject to new fare rules or price changes.

5. Price Match Guarantee

If, within 24 hours of booking, you find a lower price, including taxes and fees, for the same flight itinerary on a major online travel agency's site, we will match the price by refunding the difference or cancel your booking for a full refund.

The itinerary must match exactly, including airline, flight number, dates, number of passengers, and seat type, and must be available for booking without additional charges.

Exclusions include membership programs, corporate discounts, group fares, consolidator fares, coupons, opaque tickets, or fare errors.

6. Refund Guarantee

Our Refund Guarantee, available with TBC Ticket Protection, allows us to negotiate refunds of up to 70% of the ticket amount with airlines for non-refundable tickets, even if booked through third parties.

Refunds are subject to airline approval and may take 4–8 weeks to process, depending on supplier responsiveness. This is an act of care, not a guarantee, when airlines offer only vouchers.

7. TBC Ticket Protection

TBC Ticket Protection is a non-insurance service offered by Beyond Business Class to provide travelers with greater flexibility and confidence. It is available in three tiers: Basic, Advantage, and All Included.

7.1. Basic Ticket Protection

7.1.1. Overview

Basic Ticket Protection includes the Health-Based Refund Guarantee and Flight Delay & Connection Coverage, designed to protect travelers when unexpected events occur.

7.1.2. Purchasing the Services

• Ticket Protection must be purchased at the time of booking and cannot be added afterward.
• Ticket Protection must be applied to all passengers in the booking.
• Beyond Business Class may not offer the Services for every reservation and reserves the right to decline the purchase at its sole discretion.

7.1.3. Non-Refundable Service Fee

• The cost of Ticket Protection is non-refundable, even if you cancel your flight and receive a refund from the airline.
• Ticket Protection is refundable only within 24 hours of purchase. After 24 hours, it becomes non-refundable.
• If you make changes to your ticket, Ticket Protection is considered used and void unless re-applied at a discounted rate.

7.1.4. Health-Based Refund Guarantee

• Full Refund for Unused Tickets: Allows a 100% refund of fully unused tickets for travelers hospitalized at the time of scheduled departure.
• Exchange for Partially Used Tickets: Allows a free exchange of partially used tickets for travelers hospitalized at the time of scheduled return.
• No-Show Policy: No-show tickets are not eligible for refunds or exchanges under this Service.
• Ticket Protection is an upsell to less restrictive fares allowing refunds and exchanges for medical reasons. It is not an insurance policy.

7.1.5. Flight Delay & Connection Coverage

If you miss a scheduled departure due to a flight cancellation or significant delay caused by inclement weather or airline- related disruption, Beyond Business Class will provide a one-time free ticket exchange, waiving applicable service fees, provided seats are available in the same fare class.

7.1.6. Additional Terms

• Benefits apply only to travelers who purchased the Service.
• If multiple compensation options apply, only the highest-value option is provided.
• Beyond Business Class cannot honor requests or waive fees for scenarios not outlined in these terms.
• Ticket Protection is not an insurance policy and does not replace separate insurance coverage.

7.2. Advantage Ticket Protection

Advantage Ticket Protection includes the Health-Based Refund Guarantee, Flight Delay & Connection Coverage, Flexible Change (Any Reason), and Baggage Protection.

7.2.1. Purchasing the Services

• Ticket Protection must be purchased at the time of booking.
• Ticket Protection must be applied to all passengers.
• Beyond Business Class may decline the purchase at its sole discretion.

7.2.2. Non-Refundable Service Fee

• The cost of Ticket Protection is non-refundable after the applicable refund period.
• Ticket Protection is refundable only within 24 hours of purchase.
• Changes to your ticket may cause Ticket Protection to be considered used and void.

7.2.3. Health-Based Refund Guarantee

• Fully unused tickets may qualify for a 100% refund when the traveler is hospitalized at scheduled departure and appropriate documentation is provided.
• Partially used tickets may qualify for an exchange when the traveler is hospitalized at scheduled return.
• No-show tickets are not eligible for refunds or exchanges.

7.2.4. Flight Delay & Connection Coverage

If you miss a scheduled departure due to a flight cancellation or significant delay caused by weather or airline disruption, Beyond Business Class may provide a one-time free ticket exchange, subject to seat availability and applicable fare conditions.

7.2.5. Flexible Change (Any Reason)

• You may make a one-time change to your booking for any reason before the first scheduled departure.
• Changes can include date, time, or trip type.
• The Beyond Business Class change fee may be waived, but any fare difference must be paid.
• This Service does not entitle you to cancel for a refund.

7.2.6. Baggage Protection

• Beyond Business Class will track and expedite the return of undelivered checked bags.
• If a bag is not delivered within 96 hours, Beyond Business Class will pay $1,000 per bag, up to 2 bags per person, subject to the applicable terms.
• Coverage applies only to checked baggage under the same airline confirmation number.
• Theft, missing items, damage, and carry-on bags are excluded.

7.2.7. Additional Terms

• Benefits apply only to travelers who purchased the Service.
• If multiple compensation options apply, only the highest-value option is provided.
• Ticket Protection is not an insurance policy.

7.3. All Included Ticket Protection

All Included Ticket Protection includes the Health-Based Refund Guarantee, Flight Delay & Connection Coverage, Flexible Change (Any Reason), Cancel for Any Reason, Baggage Protection, and Next Trip Voucher up to $150.

7.3.1. Purchasing the Services

• Ticket Protection must be purchased at the time of booking.
• Ticket Protection must be applied to all passengers.
• Beyond Business Class may decline the purchase at its sole discretion.

7.3.2. Non-Refundable Service Fee

• Ticket Protection becomes non-refundable after 24 hours.
• Changes to your ticket may cause Ticket Protection to become used and void.

7.3.3. Health-Based Refund Guarantee

• Fully unused tickets may qualify for a full refund in qualifying hospitalization circumstances.
• Partially used tickets may qualify for an exchange.
• No-show tickets are not eligible for refunds or exchanges.

7.3.4. Flight Delay & Connection Coverage

If you miss a scheduled departure due to a qualifying cancellation or significant airline/weather delay, a one-time ticket exchange may be provided subject to the applicable conditions.

7.3.5. Flexible Change (Any Reason)

• You may make a one-time change before the first scheduled departure.
• Changes may include date, time, or trip type.
• Any fare difference must be paid where applicable.
• This Service does not provide a cancellation refund.

7.3.6. Cancel for Any Reason

• You may cancel your air itinerary at least 24 hours before the first scheduled departure.
• Eligible customers may receive airline credit valid for one year or a 75% cash refund to the original payment method.
• No documentation or reason is required for an eligible cancellation.
• Airline-initiated cancellations and certain government- imposed restrictions are excluded.
• Cash refunds are processed within 20 business days.

7.3.7. Baggage Protection

• Beyond Business Class will track and expedite undelivered checked baggage.
• If baggage is not delivered within 96 hours, payment may be available according to the applicable protection terms.
• Coverage applies only to qualifying checked baggage.

7.3.8. Next Trip Voucher

Upon completing a trip covered by All Included Ticket Protection, each eligible passenger may receive a one-time voucher equal to the Ticket Protection cost, up to $150 per person, valid for one year from trip completion.

7.3.9. Additional Terms

• Benefits apply only to travelers who purchased the Service.
• If multiple compensation options apply, only the highest-value option is provided.
• Ticket Protection is not an insurance policy.

8. Lost Baggage Protection

Lost Baggage Protection is a non-insurance service designed to address unexpected baggage mishandling by airlines or airport employees.

• Beyond Business Class will track and expedite the return of undelivered checked bags.
• If a bag is not delivered within 96 hours, Beyond Business Class will pay $1,000 per bag, up to 2 bags per person, subject to the applicable terms.
• Coverage applies only to checked baggage under the same airline confirmation number.
• Theft, missing items, damage, and carry-on bags are excluded.
• Incorrect bag delivery may require proof of delivery receipt.

9. Baggage Allowance

Baggage policies vary by airline. You may incur fees for exceeding weight, size, or number limits. Some airlines offer no free baggage allowance. Check with the airline for current policies.

10. Frequent Traveler Points

Frequent traveler miles, points, upgrades, or discounts may not apply to tickets booked through Beyond Business Class. Contact your agent for details.

11. Supplier Rules and Restrictions

We act as an intermediary for third-party suppliers, including airlines and hotels. Reservations are subject to supplier terms, including payment and cancellation policies.

You agree to comply with these terms, including paying amounts due and adhering to availability rules. Suppliers may require credit card or cash deposits at check-in for incidental expenses.

Violations may result in cancellation, denial of access, or forfeiture of payments. We may cancel bookings if full payment is not received timely.

12. Travel Documents and Visa Requirements

International travel requires a valid passport. Some countries require visas or health documentation. You are responsible for obtaining all necessary travel documents and verifying requirements with the relevant embassies or authorities.

We are not liable for issues arising from missing or invalid travel documents.

13. Travel Risks

Travel to certain destinations may involve risks. Review applicable government travel advisories before booking.

We do not represent that travel to any destination is safe or without risk and are not liable for damages or losses resulting from travel.

14. Exchanges, Cancellations, and Refunds

Tickets are non-reroutable and non-transferable. If permitted by fare rules, changes or refunds incur a Beyond Business Class fee of at least $250 per person plus airline penalties.

Cancellations must be made at least 24 hours before departure. No-show tickets are not refundable or exchangeable. Discounted fares may be non-refundable or non-exchangeable.

Airlines set fare restrictions, and we cannot override them. Refund processing may take 4–8 weeks, subject to supplier timelines.

15. Ticket Delivery

All tickets are electronic (e-Tickets) and sent to the email provided during booking, including ticket and reservation numbers.

16. Payment Information

You confirm that the payment card used is yours or that you are authorized to use it. Payments are processed by Beyond Business Class.

To prevent fraud, we may apply a temporary authorization charge, contact your bank, request proof of cardholder identity, or conduct additional verification.

Fraudulent transactions may be reported to authorities. Credit card transactions may be recorded for dispute resolution. Bookings are not guaranteed until ticketed.

17. Data Protection

We collect, use, and share personal information, including SMS consent data, in accordance with our Privacy Policy. Your SMS consent is not shared with third parties or affiliates.

We comply with applicable data protection laws, including GDPR and CCPA, to protect your personal information.

18. Force Majeure

We are not liable for delays, cancellations, or failures to perform obligations due to events beyond our reasonable control, including natural disasters, pandemics, government actions, war, terrorism, strikes, or technical failures.

In such cases, we will make reasonable efforts to provide alternative options or credits, subject to supplier policies.

19. Website Availability

The Website may occasionally be unavailable due to maintenance, technical issues, or other factors beyond our control. We are not liable for interruptions or losses resulting from such downtime.

20. Health and Travel Risks Waiver

You acknowledge that travel decisions are your responsibility, made with full knowledge of risks, including health hazards and travel restrictions.

We are not liable for unsafe conditions, health hazards, or supplier/government-imposed requirements.

We have no special knowledge of travel dangers or supplier financial conditions and are not liable for supplier failures, delays, or refusal to issue refunds or honor credits.

If requested, we may assist with obtaining refunds or rebooking using future credits, subject to applicable fees.

21. Limitations of Liability

The Website and services are provided "as is" without warranties, express or implied, including accuracy, timeliness, or fitness for a particular purpose.

• Damages to your computer or property, including viruses or data loss.
• Injury, loss, claim, or damages arising from Website use, services, or travel bookings.
• Acts, errors, or omissions of travel suppliers, including delays, cancellations, overbooking, strikes, or force majeure.
• Additional expenses, rerouting, or government actions beyond our control.

Our aggregate liability for any claim arising from this Agreement or the use of our services is limited to the total purchase value of the services booked, to the fullest extent permitted by applicable law.

22. Disputes and Resolution

22.1. Informal Resolution

We aim to resolve disputes fairly and promptly. Contact our Customer Support to address concerns before escalation.

22.2. Binding Arbitration

Disputes arising from this Agreement, the Website, or services shall be resolved through binding arbitration administered by the American Arbitration Association, except for claims eligible for small-claims court.

You waive the right to pursue class actions or class arbitration. If arbitration is unenforceable, litigation may be brought in federal or state courts in Wilmington, Delaware.

23. Indemnification

You agree to indemnify Beyond Business Class, its affiliates, suppliers, officers, directors, employees, and agents from claims, losses, damages, or costs, including legal fees, arising from:

• Your breach of these Terms.
• Your violation of any law or third-party rights.
• Your use of the Website or services.

24. Warsaw and Montreal Conventions

International travel may be subject to the Montreal Convention or Warsaw Convention, which govern and may limit carrier liability for death, bodily injury, baggage loss, damage, delay, or travel delays.

Baggage and travel claims are subject to applicable carrier rules and filing deadlines. Contact the relevant carrier for complete details.

25. Notice of Contract Terms

Your contract of carriage with airlines is subject to their terms, conditions, rules, and tariffs, incorporated by reference. These may include limits on liability, claims restrictions, and rules for reservations, check-in, or refusal of carriage.

26. Additional Travel Notices

• Denied Boarding: Airlines may overbook flights and boarding may be denied according to airline rules.
• Baggage: Carriers set allowances for checked and cabin baggage.
• Check-In Times: Departure times are not check-in or boarding times.
• Dangerous Goods: Hazardous materials are prohibited in luggage.
• Travel Documents: You must have valid passports, visas, and other required documents.

27. Credit Card Chargebacks

If you have concerns about charges, contact us before initiating a chargeback. We reserve the right to dispute improper chargebacks, including those involving:

• Non-cancellable bookings where a refund cannot be provided.
• Charges authorized by family, friends, associates, or others with access to your credit card.
• Supplier failures to deliver services as described.
• Force majeure or circumstances beyond our control.
• Services or products fully or partially used by you.

28. Governing Law

This Agreement is governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles, except where the arbitration clause is governed by the Federal Arbitration Act.

Any legal action not subject to arbitration shall be brought in the federal or state courts in Wilmington, Delaware.

29. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

30. Language Accessibility

These Terms are provided in English. Upon request, we can provide translations or summaries in other languages to assist international customers.

31. Accessibility

These Terms are accessible via a link in the footer of every page on the Beyond Business Class website and on web forms collecting personal information, including SMS opt-in forms, alongside our Privacy Policy.

32. SMS Terms of Service

By opting into SMS from Beyond Business Class through a web form or other medium, you provide express consent to receive SMS messages for transactional and conversational purposes related to your travel bookings, such as booking confirmations, travel updates, or customer support.

Consent is obtained through an affirmative action, such as checking a box, clicking a button, or submitting a form on our Website.

Your mobile opt-in data, including phone numbers, will not be shared with third parties or affiliates for marketing purposes.

Message frequency varies based on your booking and support needs. Message and data rates may apply; check with your mobile carrier.

Reply HELP to receive support information and reply STOP to opt out.